Customer service Full Time Permanent
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Customer Service Advisor
£22,000-£24,000
Fixed 12-month contract
Monday – Friday 8.30am -5pm
My client is a leading manufacturer of bespoke security products, they are now looking to recruit a Customer Service Advisor to join them on a full-time permanent basis.
The ideal candidate will be able to work alongside various departments to take inbound calls and ensure each customer case is resolved efficiently.
The Role
- Answer calls confidently within a time frame and work to KPIs whilst ensuring customer excellence.
- Take ownership for and handle as many customer enquiries as possible before delegating out to appropriate function where required.
- Process orders and follow through where necessary.
- Liaise with all other internal functions to ensure customer queries are resolved in a timely manner.
- Provide on-going support to the external sales team and sales managers.
- Maintain customer database.
- Proactively develop personal product knowledge and product applications using any resources available.
- Manage own time and diary.
- Handle challenging customer conversations effectively to avoid conflict.
The Candidate
- Excellent Telephone communication skills.
- IT – familiar in Microsoft Office.
- MRP experience
- Organisation and diary management.
- Multitasking – work on their own initiative and be self-sufficient enough to hold the fort when team members are busy.
For further information get in touch with Hannah at Stirling Warrington today – [email protected]