Lift Service Coordinator Full Time Permanent

Lift Service Coordinator
Up to £35,000
Kent 
 
Are you an experienced Service Coordinator looking to venture into something new and develop your career? if so this role could be your next move… 
 
This is a full-time on-site role located in Kent for a Lift Service Coordinator. The Service Coordinator will help with the running of the Service Department working along side the Senior Maintenance Coordinator.
 
Main Duties and responsibilities of the successful Lift Service Coordinator:

• Logging call outs on Lift Data, whether received from email or phone and allocating to the route engineer – pushing to meet response time.
• Schedule service visit dates with clients ensuring the bulk clients and overdue are prioritised at the beginning of the month.
• Flexibility to rearrange scheduled works when engineers are sick or rerouted for emergencies, also handling in the appropriate manor with the client.
• Entering and processing engineer service and breakdown reports, saving into relevant folder if recommendations noted prioritising lifts off.
• Managing technician’s diary, scheduling jobs with client and issuing information to technician with managements approval
• Sourcing parts and quotes, checking for managements approval on costs.
• Raise Purchase Orders on Lift Data and issuing to suppliers/subcontractors.
• Answering the phone to queries and complaints, logging line tests at the time of the call and liaising with suppliers and engineers.
• Booking in parts/deliveries on Lift Data, then ensuring they are either stored in the correct place until required or labelling up for an engineer to collect and attend site to fit.
• Ensure engineers have sufficient tools/stock and ordering as required
• Call out pricing up and invoicing.
• Update night call rota
• Update night call portal
• Monthly bulk client reports
• Terminate a contract when advised by Sales/Management
• Adding/Removing new sites on the vehicle tracker
• Daily Check to clear the white cupboard to ensure engineers have taken relevant parts and it is clear (no rubbish/old parts have been left)

Knowledge/Experience required for the successful Lift Service Coordinator

• Lift Data system knowledge
• Previous experience in working in a call centre / administrative role
• Good geographical knowledge.

Skills required for the successful Lift Service Coordinator

• Very customer service orientated/focused.
• Professional telephone manner
• Interpersonal skills – friendly outgoing personality
• IT Skills – Microsoft Office – (Word, Excel), Lotus Notes, Lift Data system.
• Good organisation and planning skills
• Good communication skills – written, oral and listening.
• Ability to multi-task/flexible approach.

If you are interested in this Lift Service Coordinator opportunity, please follow application steps or contact Oliwia Baraniuk on 07398989412 or [email protected]